Last updated: 2026-08-06
This policy explains when a payment for nomad. can be refunded, how to ask for one, and what happens when a subscription ends. It applies to every plan bought through the app and forms part of our Terms of Service.
Subscriptions are sold by nomad., which issues your invoices and is responsible for the VAT or sales tax on them. Payments are processed securely by Stripe on our behalf: we never see or store your card details. Prices are shown excluding tax; the tax due is calculated from your billing address at checkout and shown on every invoice, and business customers who provide a valid VAT number are invoiced under the reverse-charge rules where those apply. Nothing here removes a right you have under law.
A new workspace on a monthly plan begins with a 14-day free trial. No payment is taken until the trial ends, so cancelling before that date costs nothing and needs no refund. Annual plans do not include a trial, which is why the refund window below matters most to them. A workspace that has already had a free beta or trial window, or is being reactivated after it lapsed, is billed from the day it subscribes.
Approved refunds are made to the original payment method for the full amount charged, including tax.
nomad. is sold to businesses, but if you buy as a consumer in the EU or UK you also have a statutory 14-day right of withdrawal for distance contracts. Starting a subscription is your request for us to begin supplying the service straight away; you can still withdraw within those 14 days, and where the service has already been supplied a proportionate amount for what you used may be deducted. The 14-day window above is at least as generous, and we apply whichever outcome leaves you better off. Nothing in this policy limits statutory rights that cannot be waived.
Email [email protected] from the address on the account, quoting the invoice or receipt number. You will find it on the receipt we emailed you, or under invoices in Settings → Billing → billing portal.
We aim to reply within 2 business days and to approve or decline within 5. Once approved, the refund is issued straight away to the original payment method, with a credit note against the invoice; how quickly it appears is up to your bank, typically 5 to 10 business days.
If you disagree with a decision, reply and say so before raising a chargeback with your bank. A chargeback suspends the workspace while it is investigated, and it almost always takes longer than simply talking to us.
You can cancel at any time in Settings → Billing, without contacting us. Cancelling is not a refund: it stops the next payment and leaves the workspace fully usable until the end of the period you have already paid for. You can undo a scheduled cancellation any time before that date.
When a subscription ends, the workspace is locked rather than deleted. Its data is retained for 60 days so you can reactivate or export it, and is permanently deleted after that. You can export or erase your data at any point before then; see the Privacy Policy for how.
This policy may be updated from time to time. The version published here on the day of your payment is the one that applies to that payment.
Questions about billing or refunds can be directed to [email protected].
See also our Terms of Service and Privacy Policy.